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Terms & Conditions

Terms & Conditions

Effective Date: 15 October 2026
Last Updated: 15 October 2026

1. Introduction

Welcome to Lintlo (“we,” “our,” or “us”). These Terms & Conditions govern your use of our website, https://lintlo.com, and the property-care services we offer in Hyderabad, Telangana, India.

By accessing our website, submitting a booking request or purchasing a service, you agree to these Terms & Conditions. If you do not agree, please do not use our services.

2. Our Services

Lintlo provides scheduled residential property-care services, including:

  • Lintlo Check: A visual property inspection with relevant photo documentation and a digital report.

  • Lintlo Ready: A visual home-readiness assessment with documented observations and practical preparation recommendations.

  • Lintlo Care: An initial visual inspection and one follow-up visit to document the status of previously reported issues, within the package's two-month period.

  • Lintlo Annual Care: Twelve scheduled monthly visits and twelve monthly digital reports over twelve months.

  • Maintenance Coordination: Optional coordination of separately requested maintenance work, subject to availability, a separate quotation where applicable, and your approval.

The exact inclusions, exclusions, visit limits and prices for each package are described on the relevant service page or booking confirmation.

Lintlo is not a real-estate brokerage or a full property-management company. We do not find tenants or buyers, collect rent, provide legal advice, or guarantee rental income.

3. Service Area and Property Eligibility

Our services are intended for eligible residential properties within our defined Hyderabad service area.

You must provide accurate property details, including the location and approximate size. Standard package coverage may be limited to residential properties up to 1,500 sq. ft. or another limit specified for the selected service.

Properties outside our standard service area, larger properties or properties requiring additional arrangements may require a separate quotation. We will communicate applicable additional charges for your approval before proceeding.

Submitting a request does not guarantee that your property is eligible for service.

4. Bookings and Appointment Confirmation

You may submit a booking request through our website or another available Lintlo booking channel.

When submitting a request, you agree to provide accurate contact details, property information and preferred appointment times.

All appointment requests are subject to availability and confirmation by Lintlo. A submitted request or selected time slot does not, by itself, guarantee an appointment.

We may contact you to clarify details, confirm access arrangements or propose an alternative appointment. Please ensure that your phone number and other contact details are accurate.

5. Pricing and Payments

Service prices will be displayed on the relevant service page or communicated to you before booking confirmation.

Unless expressly stated otherwise:

  • Package prices cover only the listed service and its specified scope.

  • Repairs, cleaning, replacement parts, materials, specialist inspections and third-party services are excluded.

  • Additional work requires a separate quotation and your approval before it proceeds.

  • Applicable taxes or other charges, where required, will be communicated as appropriate.

Where online payment is available, you must complete payment using the supported payment method and follow the displayed checkout instructions.

A booking will be treated as paid only when the applicable payment has been successfully verified. If payment is not completed or cannot be verified, we may contact you before confirming the appointment.

6. Customer Responsibilities

You are responsible for:

  • Providing accurate property details and contact information.

  • Ensuring that you own the property or are authorised to arrange the requested service.

  • Obtaining any necessary permission from the owner, occupant or other authorised person.

  • Arranging safe, lawful and timely access to the property at the confirmed appointment.

  • Providing accurate access instructions and disclosing relevant access restrictions.

  • Securing valuables, cash, confidential documents, personal records and other sensitive belongings before the visit.

  • Informing us of known hazards or conditions that could affect safe access.

  • Reviewing inspection reports and deciding what action to take regarding reported observations.

If access is unavailable, information is materially inaccurate or conditions prevent the visit from proceeding safely, the appointment may need to be rescheduled or cancelled in accordance with the applicable booking policy.

7. Inspection Scope and Limitations

Lintlo performs visual assessments of accessible areas and visible property conditions within the scope of the selected service.

Our reports may document visible damage, deterioration, maintenance concerns or other observations relevant to the service.

However, our services:

  • Are not structural, engineering, electrical, plumbing, pest-control or other specialist certifications.

  • Do not include invasive testing, dismantling fixtures or opening concealed spaces unless expressly agreed and appropriately arranged.

  • Cannot reliably identify every hidden defect, concealed leak, internal wiring issue, structural problem or other condition that is not visually observable.

  • Do not certify that a property, fixture or system is safe, compliant or free from defects.

  • Do not guarantee that a repair has been performed correctly or will continue to function.

Where an issue requires technical investigation, we may recommend assessment by a suitably qualified specialist.

8. Inspection Reports, Photographs and Videos

Reports and related photographs or videos are prepared to document observations made during the relevant visit.

The report reflects the visible conditions observed at the time of inspection and within the agreed scope. Property conditions may change after the visit.

You may use your report for your own property-related decision-making. You must not misrepresent its contents as a professional certification, legal opinion or guarantee of property condition.

Reports and photographs will be handled in accordance with our Privacy Policy and applicable law.

9. Follow-Up Visits and Annual Care

Follow-up visits are available only where included in the selected package or separately agreed in writing.

Lintlo Care includes exactly two visits within two months from the applicable booking date: an initial inspection and one follow-up visit. The follow-up documents the visible status of previously reported issues after the customer indicates that repairs have been completed.

Lintlo Annual Care includes twelve scheduled monthly visits and twelve monthly digital reports over the twelve-month service term.

These packages do not include unlimited visits, emergency attendance, repairs, materials or third-party services. Any rescheduling, missed visit, extension or change to the package is subject to the applicable booking terms and confirmation by Lintlo.

10. Maintenance Coordination

Where available, Lintlo may help coordinate separately requested maintenance services.

Any such work is subject to the agreed scope, quotation, availability and your approval. Vendor charges, labour, materials and other third-party costs are not included in inspection package prices unless explicitly stated.

We will not authorise paid additional work on your behalf without the required approval. The responsibilities, payment arrangements and applicable terms for third-party work will be communicated before it proceeds.

Maintenance coordination does not constitute a guarantee of repair quality, workmanship, completion time or future performance.

11. Rescheduling and Cancellations

If you need to reschedule or cancel an appointment, please contact Lintlo as early as reasonably possible using the contact details provided on our website or booking confirmation.

Rescheduling is subject to availability. Any applicable cancellation, refund, late-cancellation, no-show or missed-access rules will be communicated before you complete the booking.

If Lintlo must reschedule or cancel a confirmed appointment, we will contact you to discuss an alternative appointment or any applicable refund.

Nothing in this section limits rights or remedies that cannot lawfully be excluded under applicable law.

12. Refunds and Service Concerns

If you believe a service was not delivered in accordance with the confirmed package scope, please contact us with your booking reference and details of the concern.

We will review the matter and communicate the available next steps. Any applicable refund or other remedy will be assessed in accordance with the confirmed booking terms and applicable law.

A report documenting a visible issue does not, by itself, mean that the issue has been repaired. Likewise, an issue that is hidden or inaccessible may not be capable of visual verification.

13. Website Use

You agree not to misuse our website, submit knowingly false booking information, attempt unauthorised access to our systems, interfere with website functionality or use our services for unlawful purposes.

We may temporarily suspend website features for maintenance, technical issues or security reasons.

We aim to keep website information accurate, but service descriptions, availability and other information may change. The terms and scope communicated for your confirmed booking will govern that booking, subject to applicable law.

14. Liability and Limitations

Lintlo will exercise reasonable care when providing the agreed services. However, a visual inspection has inherent limitations and cannot guarantee the identification of every property defect or risk.

To the extent permitted by applicable law, Lintlo is not responsible for conditions that were concealed, inaccessible or not reasonably observable within the agreed scope, or for changes occurring after the inspection.

Lintlo does not guarantee rental income, property value, uninterrupted operation of fixtures, repair outcomes or the absence of future maintenance issues.

Nothing in these Terms & Conditions excludes or restricts liability, consumer rights or remedies where such exclusion or restriction is prohibited by applicable law.

15. Privacy

Your personal information, booking details, property information, inspection photographs and reports will be handled in accordance with our Privacy Policy.

Please review the Privacy Policy available on our website to understand how information is collected, used, retained and shared.

16. Changes to These Terms

We may update these Terms & Conditions when our services, operating practices or legal obligations change.

The latest version will be published on this page with an updated “Last Updated” date. Changes will apply as permitted by applicable law and will not remove rights that have already accrued under a confirmed booking.

17. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India.

Any dispute will be handled in accordance with applicable Indian law and the jurisdiction of competent courts, subject to any mandatory consumer-protection rights or other applicable legal requirements.

18. Contact Us

For questions about these Terms & Conditions, bookings or our services, please contact:

Business Name: Lintlo
Email: hello@lintlo.com
Service Area: Hyderabad, Telangana, India
Website: https://lintlo.com

Please include your booking reference, if applicable, so we can assist you more efficiently.