Privacy Policy

Effective Date: 15 October 2026
Last Updated: 15 October 2026

1. Introduction

Lintlo (“we,” “our,” or “us”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, contact us, request a property-care service, or use our services in Hyderabad, Telangana, India.

By using our website or submitting information to us, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it appropriately.

2. Information We Collect

Depending on how you interact with Lintlo, we may collect the following information:

A. Personal and Contact Information

Full name
Phone number
Email address
Preferred method of communication

B. Property and Booking Information

Property location and address
Property type and approximate size
Selected service or package
Preferred appointment date and time
Access instructions or other information you choose to provide
Details of visible property issues or maintenance requirements

C. Inspection Photos, Videos and Reports

During a scheduled property visit, we may take photographs or videos of relevant, accessible areas and visible conditions to document observations and prepare your inspection report.

We aim to keep this documentation relevant to the requested service and avoid capturing unrelated personal information wherever reasonably possible.

D. Payment and Transaction Information

If you make a payment through our website or a third-party payment provider, transaction details such as payment status, amount, transaction reference and payment date may be processed or recorded.

Your payment may be handled by a third-party payment provider. We do not intend to collect or store full card numbers, card security codes, UPI PINs or banking passwords on our own systems.

E. Website and Technical Information

Depending on the website features and tools enabled, we may collect technical information such as browser type, device information, IP address, pages visited, and basic website usage data through cookies, server logs or analytics tools.

3. How We Use Your Information

We may use your information to:

Respond to enquiries and service requests.
Schedule, confirm and manage property visits.
Determine whether a property falls within our service area.
Conduct the requested visual inspection or home-readiness assessment.
Prepare and deliver inspection reports with relevant photographs or videos.
Record previously reported issues and conduct eligible follow-up visits.
Coordinate separately approved maintenance services.
Process payments and maintain booking records.
Communicate appointment updates, service information and customer support responses.
Improve our website, service delivery and customer experience.
Prevent misuse, address disputes and comply with applicable legal obligations.

We will not use your contact information for unrelated promotional communications where consent is required and has not been obtained.

4. How We Share Information

We do not sell your personal information as a business practice.

We may share relevant information only where reasonably necessary for the purposes described in this Policy, including with:

Service personnel or inspection partners: To arrange and complete your requested property visit.
Maintenance providers: Where you request maintenance coordination and approve the relevant work or information sharing.
Payment providers: To process and verify transactions.
Website, hosting and communication providers: To operate our website, manage enquiries, send communications or store service records.
Professional advisers or authorities: Where required for legal compliance, dispute resolution or the protection of legal rights.

We aim to limit information shared with third parties to what is reasonably necessary for their role. Third-party providers may process information under their own privacy policies and contractual obligations.

5. Property Access and Inspection Documentation

Lintlo provides scheduled visual property inspections, home-readiness assessments, photo-documented reports and eligible follow-up visual verification.

Property photographs, videos, addresses and access instructions may be sensitive in practice. We aim to:

Use property information only for legitimate service-related purposes.
Limit access to personnel or providers who need it to perform the service.
Avoid sharing property photographs or reports publicly without appropriate permission or another lawful basis.
Take reasonable steps to prevent unauthorised access, disclosure or misuse.

Our inspections are visual assessments of accessible areas and visible conditions. They are not technical certifications, security monitoring services or guarantees that hidden defects or safety issues do not exist.

6. Data Retention

We retain personal information, booking records, payment references, inspection photographs, videos and reports for as long as reasonably necessary to provide our services, maintain appropriate records, handle follow-up requests or disputes, and meet applicable legal requirements.

Retention periods may differ depending on the type of information and the purpose for which it was collected.

When information is no longer required, we will take reasonable steps to delete it, securely dispose of it or anonymise it, subject to applicable law and legitimate recordkeeping requirements.

7. Data Security

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should avoid sending passwords, UPI PINs, card security codes or other sensitive financial credentials through contact forms, email or messaging services.

8. Cookies and Similar Technologies

Our website may use essential cookies or similar technologies to support website functionality. If analytics, advertising or other non-essential tracking tools are enabled, they may collect information about website usage in accordance with their settings and applicable law.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We will implement consent mechanisms where required by applicable law.

9. Your Privacy Rights

Subject to applicable law, you may be able to:

Request access to personal information we hold about you.
Request correction or updating of inaccurate information.
Request deletion of information where applicable.
Withdraw consent where processing is based on consent.
Raise a concern or grievance about how your information is handled.

Some information may need to be retained to complete a booking, maintain legally required records, resolve disputes or comply with applicable law.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before acting on the request.

10. Third-Party Websites and Services

Our website may link to third-party websites or use external services, including payment, hosting, communication or analytics providers. We are not responsible for the independent privacy practices of third-party websites.

We encourage you to review the relevant third party's privacy policy before submitting information to that service.

11. Children's Privacy

Lintlo's services are intended for property owners, residents, landlords and other adults arranging property-care services. Our website is not intended to knowingly collect personal information from children in circumstances where parental consent is required.

If you believe a child has provided personal information to us inappropriately, please contact us so we can assess the request and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website features, business practices or legal obligations change.

The latest version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

For questions, privacy requests or concerns about this Privacy Policy, contact:

Business Name: Lintlo
Email: hello@lintlo.com
Service Area: Hyderabad, Telangana, India
Website: https://lintlo.com

Please include “Privacy Request” in the subject line of your email so we can identify your request more easily.