Cancellation & Refund Policy
Cancellation & Rescheduling Policy
Effective Date: 15 October 2026
Last Updated: 15 October 2026
1. Overview
At Lintlo, every confirmed property visit is planned in advance, and a field representative is assigned to handle the scheduled task. To help us manage appointments and allocate our team effectively, all customers must follow the cancellation and rescheduling rules below.
Once a booking is confirmed, it cannot be cancelled by the customer. However, customers may request to reschedule their appointment, subject to the conditions and charges outlined in this policy.
2. Confirmed Bookings Cannot Be Cancelled
Once Lintlo confirms your booking and assigns a field representative, the booking becomes non-cancellable by the customer.
Customers cannot request a cancellation or a refund simply because they no longer wish to proceed.
Eligible bookings may be rescheduled in accordance with this policy.
Any exception required by applicable law or arising from Lintlo's inability to provide the confirmed service will be handled in accordance with applicable law and the relevant booking terms.
Please review your service selection, property details and preferred appointment time carefully before confirming your booking.
3. Standard Rescheduling
Customers who need to change their appointment should request rescheduling at least four hours before the scheduled appointment time.
Rescheduling requests made at least four hours in advance will not incur the late-rescheduling charge described in Section 4.
The replacement appointment is subject to availability.
The rescheduled appointment must take place within seven calendar days of the original appointment date.
Customers must contact Lintlo through the available booking or customer-support channel to request a change.
A rescheduling request is not confirmed until Lintlo confirms the replacement slot.
The original booking remains active until the replacement appointment is confirmed.
4. Late Rescheduling: 25% Charge
If a customer requests rescheduling less than four hours before the scheduled appointment, a charge equal to 25% of the total booking amount will apply.
The 25% charge will be deducted from the booking amount.
The remaining 75% of the booking amount will be applied toward the rescheduled service.
The replacement appointment must be scheduled within seven calendar days of the original appointment date.
The replacement slot is subject to availability and confirmation by Lintlo.
Example: For a booking worth ₹1,999, the 25% charge is ₹499.75, leaving ₹1,499.25 toward the rescheduled service.
5. Missed Appointments and Failed Contact
Lintlo will make reasonable efforts to contact the customer before arriving at the property.
Our standard process is:
One-hour advance call: We will attempt to call the customer approximately one hour before the scheduled arrival.
No response: If the customer does not answer, our team will make a further contact attempt and try to establish whether access will be available.
Same-day follow-up: Where practical, we will attempt to contact the customer again on the scheduled day.
Unable to proceed: If the customer remains unreachable or property access is unavailable, the appointment may be recorded as missed.
Customers are responsible for keeping their contact details accurate, responding to calls and ensuring that the property can be accessed at the confirmed time.
6. Missed Appointment: 50% Charge
If a customer misses the confirmed appointment because they are unavailable, unreachable or unable to provide the required property access, and the visit cannot proceed, the following rule applies:
50% of the total booking amount will be deducted.
The remaining 50% will be applied toward one rescheduled appointment.
The replacement appointment must take place within seven calendar days of the original appointment date.
The new slot is subject to availability and confirmation by Lintlo.
Example: For a booking worth ₹1,999, the 50% charge is ₹999.50, leaving ₹999.50 toward the rescheduled service.
If the customer cannot attend the replacement appointment or requests another change, Lintlo will review the request under this policy and communicate any applicable charges before confirming another slot.
7. Rescheduling Window
For both late rescheduling and missed appointments, the replacement appointment must be used within seven calendar days of the original scheduled appointment date.
Customers must contact Lintlo promptly to select an available slot within this period.
If no replacement appointment is arranged or completed within the permitted window, the booking may expire, subject to applicable law and any rights that cannot legally be excluded. Customers should contact Lintlo as early as possible if they anticipate difficulty meeting the deadline.
8. If Lintlo Must Reschedule
If Lintlo cannot attend a confirmed appointment because of operational issues, field representative availability or other circumstances on our side, we will contact the customer to arrange an alternative appointment.
Customers will not be charged a late-rescheduling or missed-appointment fee when the change is caused by Lintlo.
If Lintlo cannot provide the confirmed service, any applicable refund or other remedy will be handled in accordance with the booking terms and applicable law.
9. Important Conditions
All replacement appointments are subject to availability and confirmation.
Rescheduling charges are calculated on the total amount of the affected booking.
Customers should retain their booking confirmation and any rescheduling communications.
Lintlo will communicate applicable charges before confirming a rescheduled appointment.
This policy does not remove any consumer rights or statutory remedies that apply under Indian law.
10. Contact Us
For rescheduling requests or questions about this policy, please contact:
Business Name: Lintlo
Email: hello@lintlo.com
Service Area: Hyderabad, Telangana, India
Website: https://lintlo.com
Please include your booking reference, registered phone number and preferred replacement date when contacting us.